Android Oreo Appears Incompatible With Some Carrier Data Billing Systems
Following the introduction of Android 8.0 Oreo earlier in the year, I’ve heard of a small number of issues around the new platform. There’s another issue on the table: Android Oreo is incompatible with some carrier data management systems. This is resulting in Oreo reporting that the customer’s data plan has run out of data. The issue has been reported to the Google Product Forums and recognised by Google’s engineers, and it was quickly escalated to be a high priority fix too.
The issue appears to impact different customers in different ways, depending on the carrier in question. For example, one British customer using a Google Pixel with the Three network has discovered that when the prepay data allowance runs out, the Google Pixel reports that there is no more data available on the plan and prevents additional use – even after the plan has been updated and data is available. The notification will go away if the Pixel is restarted. Another South Korean customer using a different carrier reports a permanent notification when the device is used on a plan with a zero data allowance. Depending on the carrier, some offer customers additional perks such as free streaming or other applications excluded from data use, providing there is still a remaining data allowance – but these features can be disabled by this Oreo glitch. Currently, Android Oreo is available for a number of the Google Nexus and Google Pixel family, such as the LG Google Nexus 5X.
Google have not explained what the technicalities of the glitch are, but what’s more frustrating for customers is that they have not said how long a fix might take. Of course, given the many hundreds of different carriers around the world and the complexities of meshing different carrier billing systems with smartphones, it may be that Google’s engineers have discovered multiple issues and are working to resolve all of these before releasing the fix.