Slack Is Testing External User Account Use
Slack is a cloud based system of collaboration services and tools, which is short for “Searchable Log of All Conversation and Knowledge.” It’s been rapidly adopted by companies big and small as an internal means of communication. Slack allows its users to keep in touch with others as a form of instant messenger app and client, and for some businesses it has and is rapidly overtaking email as a form of intra-office, team or department communication.
Slack has now announced a new development of the service, which may well take Slack to the next level. Instead of restricting Slack to in-company use, the developers are rolling out a new feature called “shared channels,” which will broaden how Slack can be used to include customers, clients, partners, vendors… any and all sorts of external contacts to communicate using what was an internal system. Ultimately, this new feature could cut down on email traffic between different companies. It should allow those companies that use Slack to refine and simplify their communications with key external contacts.
Slack says that around two thirds of its clients already allow external contacts access to their internal system via a guest account or something similar. Most System Admins are reluctant to provide external access to an internal system without strict controls, and Slack’s new technology should simplify and ease this issue. Slack reports that it has been working with a number of companies over the summer months – the service has grown such that it now has around six million daily active users, of which around one third are paid users (across 50,000 teams). Forty three of the Fortune 100 companies use Slack, and if these companies follow Slack’s statistics, this means that around thirty stand to immediately benefit from Slack’s new feature if and when it goes live.